Terms & Conditions
Last updated: 22 October 2026
Please read these Terms & Conditions carefully before using this website or attending Klinik Pergigian Dr Ray & Partners Sdn. Bhd. ("Dr Ray & Partners Dental", "we", "us" or "our") for dental services. By using our website or booking an appointment, you agree to be bound by these terms.
1. About us
Klinik Pergigian Dr Ray & Partners Sdn. Bhd. (company registration no. 1291008-A) operates the dental clinic located at 3, Jalan Temenggung 19/9, Bandar Mahkota Cheras, 43200 Cheras, Selangor, Malaysia. We are registered under the laws of Malaysia and operate in accordance with the Dental Act 1971 and other applicable Malaysian healthcare regulations.
2. Use of this website
This website is provided for general informational purposes about Dr Ray & Partners Dental and the dental services we offer. The content on this site does not constitute professional dental or medical advice. You should not rely solely on information found here to make decisions about your dental health. Always consult a qualified dentist for advice specific to your situation.
You agree not to misuse this website, attempt to disrupt its operation, or use it for any unlawful purpose. We reserve the right to restrict or terminate access to the site at our discretion.
This website uses cookies and similar technologies for analytics and advertising. How we use them, and how you can control them, is explained in our Personal Data Protection Notice.
3. Appointments and cancellations
Appointments can be made via WhatsApp, telephone, or any booking method we make available. When you book an appointment, you agree to attend at the scheduled time. If you need to cancel or reschedule, please let us know as early as possible so we can offer that time to another patient.
We reserve the right to charge a cancellation or no-show fee where reasonable notice is not given. Details will be communicated to you at the time of booking where applicable.
4. Consultations and treatment
Any consultation fee, and what it includes, will be explained to you before your appointment. Attending a consultation, or paying a consultation fee, does not commit you to any further treatment.
All treatment recommendations are made in the clinical judgement of our dentists based on the information available at the time of your consultation, including any diagnostic scans or records. Treatment plans may change if clinical circumstances change.
Please tell us about your full medical history, medications and allergies, and any changes to them. Accurate information is essential for safe treatment, and we are not responsible for complications that arise because relevant information was not disclosed.
5. Pricing and payment
Prices quoted for treatments are estimates only and may vary depending on your individual clinical case, the complexity of the procedure, and whether additional work such as bone grafting or other preparatory treatment is required. A confirmed quote will be provided after your consultation and any necessary diagnostic imaging.
Payment is due at the time of treatment unless you are enrolled in an approved instalment plan. Where instalment plans are offered, for example for braces or clear aligners, they are subject to the terms agreed at the time and, where applicable, the terms of the relevant payment provider. T&C apply.
6. Results and clinical outcomes
Results of dental treatment vary by individual case. Before-and-after images, case descriptions, and any outcome references on this website are illustrative of what may be possible and do not guarantee the same result for every patient. We will always discuss realistic expectations with you before treatment begins.
Orthodontic treatment, including braces and clear aligners, depends on your cooperation: attending your review appointments, wearing aligners or elastics as instructed, and wearing your retainer afterwards. Treatment time and results can be affected if these instructions are not followed.
Results may vary by individual case.
7. Third-party products and brands
References to third-party products, brands and technology on this website, such as Angel Aligner, the Damon System, Straumann, Dentium, EMS Airflow, Vatech, 3Shape, Colgate and Sensodyne, are for informational purposes only. These names and logos are the trademarks of their respective owners. We are not responsible for the content of third-party websites linked from this site.
8. Intellectual property
All content on this website, including text, images, logos, and design, is the property of Klinik Pergigian Dr Ray & Partners Sdn. Bhd. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
9. Limitation of liability
To the fullest extent permitted by Malaysian law, Dr Ray & Partners Dental shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or from the provision of dental services, except where such liability cannot be excluded by law. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
10. Changes to these terms
We may update these Terms & Conditions from time to time. The "last updated" date at the top of this page reflects the most recent version. Continued use of this website or our services after any changes constitutes your acceptance of the updated terms.
11. Governing law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
These Terms & Conditions are available in English and Bahasa Malaysia. If there is any inconsistency between the two versions, the English version prevails.
12. Contact us
If you have any questions about these Terms & Conditions, please contact us: